Refund policy
Last updated: July 28, 2026
Return Eligibility
You may request a return within 14 days of receiving your order, provided the item is in its original, undamaged packaging.
How to Request a Return
To start a return, contact us at kan@lecamo.com or via our contact page with your order number and reason for return. We will provide return instructions once your request is approved.
Return Shipping
- If the return is due to a quality issue with the item, LECAMO will cover the cost of return shipping.
- For returns not related to a quality issue (for example, change of mind), return shipping is the responsibility of the customer.
Refunds
Once we receive and inspect your returned item, approved refunds will be issued to your original payment method within approximately 3 business days of us receiving the return. Please note that your bank or payment provider may require additional time to post the refund.
Exchanges
We offer exchanges. If an item has a quality issue, we will send a replacement directly at no additional cost. For other exchange requests (such as size or color), please contact us at kan@lecamo.com, subject to availability.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at kan@lecamo.com with your order number and photos of the issue. We will arrange a replacement and cover the return shipping cost.
Late or Missing Refunds
If you haven't received a refund within the expected timeframe, please first check with your bank or payment provider, as processing times vary. If you still have concerns, contact us at kan@lecamo.com.
Contact
Questions about returns or refunds can be directed to kan@lecamo.com or via our contact page.